Welcome to A Skateboarding Diary!

β€œFrom the Streets. For the Scene.”

Discover Malta’s vibrant street sports scene, where grassroots NGOs unite to share the island’s unique skateboarding narrative.

Join us in celebrating the culture and community that thrives here!

Shipping Policy

Effective as from: 28-December-025

Welcome

This Shipping Policy applies to all orders placed through SkateboardingDiary.com. We are based in Malta (EU) and ship worldwide.

Because our products are made specifically to order, shipping timelines may differ from traditional retail purchases.

1. Order Processing & Production Time

All products sold on our website are made to order.

  • Production typically takes 2–7 business days
  • Orders are processed only after payment has been successfully completed
  • Once production begins, orders cannot be modified or canceled

Production time does not include shipping time.

2. Shipping Times

Estimated delivery times (after production):

  • Europe: 5–10 business days
  • United States & Canada: 7–15 business days
  • Rest of the World: 10–25 business days

Shipping times are estimates and may vary due to:

  • Customs clearance
  • Postal service delays
  • Peak seasons or unforeseen circumstances

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination
  • Product type
  • Order quantity

Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. International Shipping & Customs

For orders shipped outside the European Union:

  • You may be responsible for customs duties, taxes, or import fees
  • These fees are not included in the product price or shipping cost
  • We are not responsible for delays caused by customs authorities

Customs policies vary by country, and we recommend checking with your local customs office for more information.

5. Incorrect Address & Failed Delivery

Please ensure that your shipping address is entered accurately and completely at checkout.

We are not responsible for:

  • Orders shipped to incorrectly provided addresses
  • Packages returned due to failed delivery attempts
  • Delays caused by incomplete or incorrect address information

If a package is returned due to an address error, additional shipping fees may apply.

6. Lost or Delayed Packages

If your order appears to be lost or significantly delayed, please contact us at:

πŸ“§ [email protected]

We will investigate the issue and work with you to find a resolution.
Please note that delivery confirmation marked as β€œdelivered” by the carrier is considered final.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please refer to our Returns & Refunds Policy.

You must contact us within [7–14] days of receiving your order and provide clear photographic evidence so we can assist you.

8. Shipping Restrictions

We currently ship to most countries worldwide. However, shipping availability may be limited or suspended for certain destinations due to logistical or regulatory reasons.

9. Contact Us

If you have questions about shipping, please contact us at:

πŸ“§ [email protected]
πŸ“ Skateboarding Diary Collective, Malta (EU)